Terms of Service

By using this website, you agree to our terms of use as set out below. Please read the terms carefully before you start to use our site. If you do not agree to these terms of use, you must not use our service.

1. Our service

Payssion has developed this payment service (the “Service”) to make it easy for merchants to accept a large range of preferred local payment methods in many countries.

2. Our Software

We provide the Payssion API and other software to enable you to use the Service. We reserve the right to require you install or update any and all software updates to continue using the Service. Our Service also includes software to help you manage recurring and subscription billing charges for your products and services. It is your responsibility to obtain your customers’ consent to be billed on a recurring basis in compliance with applicable legal requirements and Card Network payment rules.

3. Authorization for Handling of Funds

By accepting this agreement, you authorize us to hold, receive, and disburse funds on your behalf when such funds from your payment transactions settle from the payment partners. You also authorize Payssion to hold settlement funds in a deposit account pending disbursement of the funds to you in accordance with the terms of this contract. You agree that you are not entitled to any interest or other compensation associated with the settlement funds held in the deposit account pending settlement to your designated deposit account, that you have no right to direct that deposit account, and that you may not assign any interest in the deposit account. We will display the anticipated settlement in the admin dashboard that we have or are set to receive on your behalf. This settlement information does not constitute a deposit or other obligation of Payssion to you. This settlement information reflected in the Payssion management dashboard is for reporting and informational purposes only, and you are not entitled to, and have no ownership or other rights in settlement funds, until such funds are credited to your designated deposit account. Your authorizations set forth herein will remain in full force and effect until your Payssion account is closed or terminated.

4. Payment methods

We provide a global payment solution through a large range of payment methods, such as ewallets, direct debit, bank transfers, cash payment, prepaid cards.

5. Taxes

It is your responsibility to determine what, if any, taxes apply to the sale of your goods and services and/or the payments you receive in connection with your use of the Service (“Taxes”). It is solely your responsibility to assess, collect, report, or remit the correct tax to the proper tax authority. We are not obligated to, nor will we determine whether Taxes apply, or calculate, collect, report, or remit any Taxes to any tax authority arising from any transaction. You acknowledge that we may make certain reports to tax authorities regarding transactions that we process and merchants to which we provide card payment services.

6. Your Data Security

You are fully responsible for the security of data on your website or otherwise in your possession. You agree to comply with all applicable governmental laws and rules in connection with your collection, security and dissemination of any personal, financial, payment, or transaction information (defined as “Data”) on your website.  You are also responsible for your login credentials to the Payssion management dashboard. Payssion will provide its best efforts in order to keep your account secure from fraudulent logins.

7. Our Security

Payssion is responsible for protecting the security of Data in our possession and will maintain commercially reasonable administrative, technical, and physical procedures to protect all the personal information regarding you and your customers that is stored in our servers from unauthorized access and accidental loss or modification. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use such personal information for improper purposes. You acknowledge that you provide this personal information regarding you and your customers at your own risk. We recommend you review our Privacy Policy, which will help you understand how we collect, use and safeguard the information you provide to us.

8. Audit Right

If we believe that a security breach or compromise of data has occurred, Payssion may require you to have a third party auditor that is approved by Payssion conduct a security audit of your systems and facilities and issue a report to be provided to Payssion, financial banks, and our payment systems.

9. Your Privacy

Your privacy and the protection of your data are very important to us. You acknowledge that you have received, read in full and agree with the terms of our Privacy Policy linked to and incorporated into this Agreement by reference, which contains your consent to our collection, use, retention and disclosure of personal information as well as other matters set forth therein and which explains how and for what purposes we collect, use, retain, disclose and safeguard the information you provide to us. You also acknowledge that we or our payment partners may be required to report your business name and the name of your principals to the government authorities if it is determined by a legal court order. Information you choose to upload may be used to payment system partners only to provide you with more payment options. Payssion will never sell any of you or your user data to a third party for marketing purposes.

10. Privacy of Others

You represent to Payssion that you are in compliance with all applicable privacy laws, you have obtained all necessary rights and consents under applicable law to disclose to Payssion, or Payssion to collect, use, retain and disclose any User Data that you provide to us or authorize us to collect. As between you and Payssion, you are solely responsible for disclosing to your customers that Payssion is providing payment services for you and obtaining Data from you about such customers.

11. Restricted Use

You are required to obey all laws, rules, and regulations applicable to your use of the Service (for example, those governing financial services, consumer protections, unfair competition, anti-discrimination or false advertising). In addition to any other requirements or restrictions set forth in this Agreement, you shall not: (i) utilize the payment options as a way to advance money to users via payment methods, (ii) submit any payment transactions for processing that did not arise from your sale of goods or service to a buyer customer, or acceptance of a bona fide charitable donation, (iii) act as a payment intermediary or aggregator or otherwise resell our services on behalf of any third party, (iv) send what you believe to be potentially fraudulent authorizations or fraudulent payment transaction, or (v) use Payssion in a manner that our payment partners believe you are abusing Payssion’s services and violate the applicable rules. You further agree not to, nor to permit any third party to, do any of the following: (i) access or attempt to access Payssion systems, programs or data that are not made available for public use; (ii) copy, reproduce, republish, upload, post, transmit, resell or distribute in any way material from Payssion; (iii) permit any third party to use and benefit from the Service via a rental, lease, timesharing, service bureau or other arrangement; (iv) transfer any rights granted to you under this Agreement; (v) work around any of the technical limitations of the Service, use any tool to enable features or functionalities that are otherwise disabled in the Service, or decompile, disassemble or otherwise reverse engineer the Service, except to the extent that such restriction is expressly prohibited by law; (vi) perform or attempt to perform any actions that would interfere with the proper working of the Service, prevent access to or use of the Service by our other users, or impose an unreasonable or disproportionately large load on our infrastructure; or (vii) otherwise use the Service except as expressly allowed under this section.

Payssion does not allow the use of the service for the business model in the Prohibited list: Adoption agencies; Adult content, pornography and sexual related products or services (i.e.: live porn, sex chat, etc.); Alcohol, tobacco, nicotine or related products; Asbestos; Auction; Biological material of human origin (i.e.: hormones, human hair, etc.); Body parts enlargement products or services (i.e. penis and breast enlargement); Cash, paper currency or any other bearer bonds; Controlled substances and/or other products that offer risk to consumer safety; Corrosive and explosive materials, compressed gases and aerosol, inflammable liquid, oxidizing materials, flammable solids; Cryptocurrency, bitcoin, e-wallets, and prepaid credit cards and related products and services; Debt collection; Drugs or any kind of illegal substances, including products that simulate the effects of any illegal drug; just as any substances for the manufacture of drugs and any equipment used to produce, compounding, converting, processing, preparing, conceal and consume illicit drugs; ForEx, binary options, stock market and/or investment programs or courses (assets, stocks, shares, etc.), and future investments; Gambling services, lotteries, or related services (i.e.: poker course, cash out games, etc.); Gift card; Insurance services; Invasive medical devices or equipment for invasive beauty treatments (i.e.: botox, peeling, hyaluronic acid, etc.); Live animals; Loan (including car consortium and mortgage); Medical practices; Medicines (exclusively sold by prescription or not) or any substances that are related with miraculous cure of any disease or health condition, including any hospital equipment; Military weapons and ammunition, simulacros and controlled equipment (archery, sportive weapons, hunting equipment, weapon’s replica, etc.); Multilevel marketing companies, pyramid schemes, Ponzi schemes or any program that promises profit or cashback with any deadline; Pawnshop; Poisons: liquid, solid or gas; Political parties (i.e.: campaign finance, donations and subscriptions for politicians, political causes); Precious metals, jewels or any other manufactured product made from these materials - Buying or trade; Products prohibited by local Public Health Agency, Sanitary Authority or equivalent (i.e. Anvisa, Cofepris, ISPCH, etc.); Products related to pedophilia, child pornography, nudity of minors, as well as articles in any way involving the illegal participation of minors; Products that injuries trademarks, patents, copyrights, and other intellectual property rights (i.e.: counterfeit products); Prostitution agencies; Radioactive material; Religious institutions and non-profit organizations (Donations or Charities); Sports forecasting, odds making, fantasy games and/or any kind of game that promises earning profits or bonus in any currency; Stolen products, subtracted anyway, smuggled, counterfeit, adulterated or replicated;

12. Merchant obligations

Merchant is obliged to provide Payssion all the information required including but not limited to its business activities and its shareholders when entering into the Merchant Agreement and thereafter on Payssion's first request. Merchant shall immediately inform Payssion in writing of any significant litigation, enforcement action, governmental inquiry, claim, or other fact that relates to the performance of these Terms, any changes to its business model (including any change of control and/or constitution), goods and/or services it sells, leases or distributes or of any changes in regulatory requirements to which it is subject (including but not limited to changes to or the revocation of the licenses it requires for the business), which might have an adverse impact/effect on Payssion’s compliance with applicable laws and any regulatory requirements.

Merchant is obliged to solve the customer complaints in 7-14 business days. Payssion has the right to require a refund if Merchant fails to deliver the product within a promised time or ignore the reasonable requirement in 7 working days.

Payssion may issue refunds on Merchant's behalf in its sole discretion in response to end-user inquiries or if Payssion determines that the payment is fraudulent, was submitted by a non-verified user, or if it is an otherwise illegal transaction. If Payssion fails to receive the appropriate confirmation from Merchant or if an end user inquires about any transaction, Payssion will contact Merchant for more information and/or to confirm whether the goods or services were actually delivered to the end user. All notifications will be sent to the email address that Merchant provides to Payssion. If Merchant does not adequately respond to Payssion within three (3) business days of Payssion’s request, Payssion may issue a refund to the end user without further notice. For all refunds processed, Merchant shall be responsible to reimburse Payssion for all Refund Costs.

13. Suspicion of Unauthorized or Illegal Use

We reserve the right to refund and/or to decline to authorize or settle any transaction you submit which we believe is in violation of this Agreement, any other Payssion agreement, or exposes you, other Payssion users, our processors or Payssion to harm, including but not limited to fraud and other criminal acts. You are hereby granting us authorization to share information with law enforcement about you, your transactions, or your Payssion Service Account if they request it through a court order or if it is deemed illegal by Hong Kong government.

14. Disclosures and Notices

You agree that Payssion can provide disclosures and notices regarding the Service to you by posting such disclosures and notices on our website, emailing them to the email address listed in your Payssion account, or mailing them to the address listed in your Payssion Merchant Account. You also agree that electronic disclosures and notices have the same meaning and effect as if we had provided you with a paper copy. Such disclosures and notices shall be considered to be received by you within 24 hours of the time it is posted to our website or emailed to you unless we receive notice that the email was not delivered.

If you receive information about others, including Cardholders, through the use of the Service, you must keep such information confidential and only use it in connection with the Service. You may not disclose or distribute any such information to a third party or use any such information for marketing purposes unless you receive the express consent of the user to do so. You may not disclose payment information to any third party, other than in connection with processing a payment for your users under this Service.

15. References to Our Relationship

You agree that, from the time you begin processing payment with Payssion until you terminate your account with us, we may identify you as a customer of Payssion. Neither you nor we will imply any untrue sponsorship, endorsement or affiliation between you and Payssion.

16. Term and Termination

We reserves the right to terminate Your use of the Payssion Service, including your Payssion account, if you violate these Terms or any other reason in our sole discretion.

In the event of any termination, Payssion may delay payment to Merchant for up to six months, or longer if necessary, and may deduct from the payout any amounts necessary to satisfy any debts or obligations that result from the Merchant's account.

17. Changes to these Terms

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any change as they will be binding on you.

18. Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Payssion and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Payssion. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Payssion takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.